Frequently Asked Questions (FAQ)
Welcome to Desire.RI’s Help Center! We’re here to ensure your shopping experience is smooth, joyful, and empowering. If you have a question, chances are you’ll find the answer below.
🛍️ Ordering & Products
Q: How do I place an order?
A: Simply browse our collection, click “Add to Cart” on your desired item(s), then proceed to checkout. Follow the on-screen instructions to complete your order securely.
Q: What products do you offer?
A: Desire.RI offers high-quality beauty-enhancing products such as natural human hair wigs, press-on nails, nail care tools, and everyday glam accessories — all curated for comfort, quality, and style.
Q: Are your wigs made from real human hair?
A: Yes! Our wigs are made from 100% natural human hair for a soft, realistic look that’s easy to style and long-lasting.
Q: Do your press-on nails come pre-glued?
A: Most of our press-on nails come with adhesive tabs or nail glue included. Product descriptions will specify what's included.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We offer fast worldwide shipping through our trusted AutoDS partners.
Q: How long does delivery take?
A: Estimated delivery times by region:
| Region | Estimated Time |
|---|---|
| United States | 3–6 business days |
| Canada | 5–10 business days |
| United Kingdom | 5–9 business days |
| Europe (General) | 6–12 business days |
| Australia & NZ | 7–12 business days |
| Rest of World | 8–15 business days |
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order is shipped. Use it to track your delivery on our website or via the shipping provider’s tracking page.
Q: Will I have to pay customs or duties?
A: Orders outside the U.S. may be subject to local taxes, customs fees, or import duties. These charges are the buyer’s responsibility and not included in the checkout total.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and secure Shopify checkout options.
Q: Is your website secure?
A: Absolutely. Desire.RI is hosted on Shopify’s secure platform with SSL encryption to keep your personal and payment info safe.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns on most unused items within 14 days of delivery. Due to hygiene reasons, wigs and opened beauty items are not eligible for return unless defective.
Q: How do I request a return or exchange?
A: Email us at desire-ri.store@gmail.com with your order number and the reason for return. Our support team will walk you through the process.
💬 General Questions
Q: Where is Desire.RI based?
A: Desire.RI operates online with fulfillment partners across the U.S. and internationally. We’re proudly serving customers around the world.
Q: Can I cancel or change my order?
A: Orders can only be canceled or changed within 12 hours of placing them. Contact us immediately at desire-ri.store@gmail.com if you need to make a change.
Q: Do you offer discounts or promos?
A: Yes! Sign up for our newsletter and follow us on Instagram @desire.ri for exclusive deals, giveaways, and early access to sales.
💖 Need Help?
We’re always here for you.
📧 Email: desire-ri.store@gmail.com
📦 Track Your Order: Track Order
📱 Follow Us: @desire.ri on Instagram
Thank you for choosing Desire.RI — Where Beauty Meets Confidence.